SmartWANDS Wound System Privacy Policy

This Privacy Policy is designed to inform users of the SMARTWANDS AI-driven wound service and mobile application (collectively, the "Service") about how we gather and use personal information collected by us in connection with use of the Service. You may have been invited to use, download or install the Service as part of a research or clinical care initiative, or you may have subscribed or downloaded and installed the Service for your personal use. This policy covers how SMARTWANDS treats your Personally Identifiable Information ("PII") and Protected Health Information ("PHI") (collectively hereafter "PHI") that SMARTWANDS collects, receives, maintains, stores or transmits, including information you transmit or submit to our website or app (the "Site"). Your PHI includes information that individually identifies you or is information about you that can be traced back to you, your IP address, but not your location. It may also include, but is not limited to your name, email address, phone number, and information about your health and/or other types of protected health information.


By using this Site, and/or SMARTWANDS' products or services, (collectively "Services") you accept and hereby expressly consent to the terms of this Privacy Policy. This Privacy Policy may change from time to time, so please check back periodically to ensure that you are aware of any changes. Your continued use of the Site, SMARTWANDS products or services signifies your acceptance of any such changes.

Information Collection and Use

SMARTWANDS collects personal information when you register with SMARTWANDS through its Site, or when you use SMARTWANDS' products or services. When registering with SMARTWANDS, we will ask you to provide us with your name, email address, and other related information that SMARTWANDS may ask of you from time to time, and you may submit additional information and comments through the Site. It is always your choice whether or not to provide us with such information. If you choose not to provide the requested information you may not be able to use certain features or functions of this Site, or SMARTWANDS' products or services. Whenever you visit our Site, SMARTWANDS may also receive and record information on our server logs from your browser, including your IP address and the pages you request, and relates it to the PHI you provide. SMARTWANDS collects and uses information you provide for the following purposes:

  1. Registration - When you register for the Service, we may collect your information as part of the registration process, including but not limited to your name, email address, and program preferences.
  2. Reported Care-Related Information - We may collect the information that you enter while using the Service, such as information regarding your patients’ health and/or medical condition and related behaviors.
  3. Demographic Information - We may also collect demographic information, such as age and gender as part of your profile in the Service.
  4. Surveys - From time to time, we may send you survey questions to provide us with feedback on our Service. We collect any responses that you provide.

You may opt-out of receiving future messages and announcements and remove your name from our mailing lists. The opt-out provisions do not apply to information used internally to recognize you and/or facilitate your visits to the Site, or information we may retain to comply with legal requirements. You may disenroll from the Service at any time by emailing the SMARTWANDS team at Our app may collect and monitor data about app users viewing behavior and interactions with specific app screens. For example, our app may count how many app users visit a given app screen.

Information Sharing and Disclosure

SMARTWANDS does not rent, sell, or share your information with other people or nonaffiliated companies. We may be required to disclose your information in response to a legal process, for example, in response to a court order or a subpoena to comply with its applicable legal and regulatory reporting requirements. We also may disclose your information in response to a law enforcement agency's request, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our End User License Agreement, or to verify or enforce compliance with the policies governing our products and services and with applicable laws, or as otherwise required or permitted by law or consistent with legal requirements. In addition, we may transfer your information to an entity or individual that acquires, buys, or merges with SMARTWANDS, or our other business units.

Confidentiality and Security

We have taken reasonable and necessary steps to ensure that all information collected will remain secure and in its original form, i.e., free from any alteration. We have put in place appropriate physical, electronic, and administrative procedures in an effort to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. SMARTWANDS is not responsible for and will not be a party to any transactions between you and a third-party provider of products, information or services. SMARTWANDS does not monitor such interactions to ensure the confidentiality of your PHI and PII, including credit card information. Any separate charges, data records or obligations you incur in your dealings with third parties linked to or in conjunction with SMARTWANDS' Service are solely your responsibility.

General Information

SMARTWANDS may serve the or redirect users to content of health news articles or publications linked through third party websites, but is not responsible for such content, the privacy practices, or any advertisements on third party websites. Users should be aware of this when they leave our Service and are encouraged to review the privacy statements of each third-party website. Moreover, SMARTWANDS is not responsible for any disclosures to third parties to whom you may disclose your PHI directly, including family members and/or friends. This Privacy Policy applies solely to information collected by SMARTWANDS in relation to the Service. Amendments — SMARTWANDS may modify or amend this Privacy Policy from time to time. If we make any material changes, as determined by SMARTWANDS, in the way in which Personal Information is collected, used or transferred, we will notify you of these changes by modification of this Privacy Policy, which will be available for review by you at the Service. Termination — SMARTWANDS reserves the right to decide, at its sole discretion, to no longer offer you the Service. If SMARTWANDS decides to terminate your account, SMARTWANDS will either return or permanently destroy any copies it maintains of your PHI in accordance with its obligations under federal or state law. Children — SMARTWANDS does not knowingly collect PHI from children under the age of 13, and our Service is not directed at users under the age of 13. If we find that PHI has inadvertently been collected for an individual under the age of 13, we will immediately delete it.

Independent Recourse Mechanism

SMARTWANDS commits to resolve complaints about your privacy and our collection or use of your personal information. SMARTWANDS will respond to the inquiry or complaint within forty-five (45) days.

Questions and Suggestions

If you have questions or suggestions, or wish to correct your profile information, please email SMARTWANDS at This Privacy Policy was last updated on November 3, 2023.